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Privacy Policy

This Privacy Policy describes how Heal the World (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website https://www.healtheworld.com.pk (the “Site”). By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of information from you:

a. Device and Usage Information

When you visit our Site, we automatically collect information about your device and how you interact with our Site. This includes:

  • IP address, browser type, and version
  • Operating system and device type
  • Pages visited, time spent on each page, and navigation patterns
  • Referring website or search engine query that led you to our Site
  • Cookies and similar tracking technologies

b. Order and Account Information

When you make a purchase or create an account, we collect personal details including:

  • Full name, billing, and shipping address
  • Email address and phone number
  • Payment and transaction details (credit/debit card information handled securely)

This information is referred to collectively as Personal Information in this Privacy Policy.

c. Optional Information

We may also collect additional information if you voluntarily provide it, such as:

  • Newsletter subscriptions
  • Feedback, reviews, or survey responses
  • Participation in contests or promotions
2. How We Use Your Information

We use your Personal Information for purposes including but not limited to:

  • Order Fulfillment: Processing payments, arranging shipping, providing invoices, and sending order confirmations
  • Customer Support: Responding to inquiries, complaints, or service requests
  • Personalization: Improving your browsing experience and providing tailored product recommendations
  • Marketing and Promotions: Sending newsletters, offers, and updates based on your preferences
  • Security and Fraud Prevention: Monitoring transactions and detecting unauthorized or suspicious activities
  • Analytics: Understanding customer behavior, measuring marketing effectiveness, and improving our Site
3. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and settings
  • Monitor site traffic and usage patterns
  • Provide targeted advertisements and promotions

You may choose to disable cookies via your browser settings, but some Site features may not function properly if cookies are disabled.

4. Security Measures

We implement industry-standard security measures to protect your Personal Information, including:

  • Encrypted payment processing via secure gateways
  • Firewalls and secure servers
  • Restricted access to Personal Information within our team
  • Regular monitoring for unauthorized access or breaches

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. For most customers, this means retaining:

  • Order Information: Until 5 years after purchase or as required by law
  • Account Information: Until the account is deleted or inactive for more than 5 years

You may request deletion of your data at any time by contacting us at support@healtheworld.com.pk.

6. Children’s Privacy

Our Site and services are not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately for deletion.

7. Behavioral Advertising

We may use your information to deliver personalized advertisements. You can opt out of interest-based ads via:

  • Facebook Ads Settings
  • Google Ads Settings
  • Bing Personalized Ads
  • Digital Advertising Alliance
8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, services, or legal requirements. Updated versions will be posted on our Site with the “Last Updated” date. Your continued use of the Site constitutes acceptance of any changes.

9. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, contact us at:

Heal the World

Address: Office 401, Caesar Tower, Shahrah-e-Faisal, Karachi, Pakistan

Phone: 0314-6565173

Email: support@healtheworld.com.pk